Hobbii Help Center
Everything you need to know about your crafting journey with us.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary by location, usually arriving within 10-15 business days.
What is your return policy for yarn and accessories?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please note that digital patterns are non-refundable.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link and a unique tracking number to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the colors on the website accurate to the real yarn?
While we strive to display colors as accurately as possible, please be aware that variations may occur due to screen settings and different dye lots between production batches.
Do you offer wholesale pricing for large projects?
We provide volume discounts on specific products and offer bulk 'yarn packs' at a reduced rate. For professional inquiries, please contact our support team.